One common issue is with their online services. Customers often find the website freezing or encountering glitches, making it hard to manage their accounts. This can be especially tough for those who rely on online banking due to mobility issues or other reasons.

Furthermore, when customers try to seek assistance over the phone, they may face a barrage of questions that can be overwhelming, particularly for those with memory problems or difficulties communicating.

In situations where customers cannot recall recent activity, they may be denied access to essential services, like checking their balance. This lack of flexibility and understanding from the bank only adds to the frustration and stress experienced by customers.

Overall, these challenges paint a concerning picture of Northern Bank's customer service. Instead of providing support and assistance, customers often feel dismissed and overlooked.

Every individual deserves to be treated with respect and provided with the necessary support when dealing with their bank. If they don't do better, they might lose customers like us who expect better treatment."

If you or someone you know like this customer has been affected by Northern Bank and you feel you've been mistreated, we're here to listen.

Please email us with your story in strict confidence at hello@shoout.com

If we think we can share your story, we'll be in touch with you.