The Struggles of Dealing with Yorkshire Bank PLC:

Customers often depend on banks to offer essential services smoothly and efficiently. However, the experience of different customers with Yorkshire Bank PLC seems to show a different story altogether. With an overwhelming 88% of customers giving the bank a dismal one-star rating on Trustpilot, it's clear that many people share similar frustrations and complaints.

The most highlighted issue is the old-fashioned and inefficient verification process. In a time where technology has made many aspects of our lives easier, it's surprising that Yorkshire Bank still insists on physical copies for ID and address verification. Even more confusing is their refusal to accept electronic copies or even pictures of relevant documents. In a world where sustainability and digital convenience are increasingly important, such outdated policies only serve to make customers even more frustrated.

Making matters worse is the terrible customer service experienced by many. The long wait times on the phone, enduring holds for hours on end, only to be met with unhelpful or incompetent staff, is a common story among Yorkshire Bank customers. When serious issues arise, such as mortgage discrepancies, the inability to resolve due to unresponsive or incapable representatives only adds to customer unhappiness.

One customer's experience clearly shows how Yorkshire Bank messed up. Despite owning the land and everything on it, someone with a mortgage from the bank faced big problems because of mistakes the bank made. This put their money situation in danger. The fact that the bank didn't understand basic things about mortgages on freehold properties shows they don't know what they're doing.

From outdated policies to poor customer service and serious errors in handling vital financial matters, the bank's failings are undeniable.

If you, like many others, have endured similar hardships at the hands of Yorkshire Bank Public Limited Company, we want to hear from you.

Please email us with your story in strict confidence at hello@shoout.com

If we feel we can publicise your story, we will contact you.